GEORGIA PUBLIC LIBRARY
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3 - Library Procedures

3.1 Opening and Closing the Library 

3.1.1 Opening 
The following tasks will be completed each time the Library opens:
  • Turn on all lights.
  • Set thermostat to desired temperature—winter only.
  • Open blinds.
  • Put out the flags.
  • Check building: straighten, check bathrooms and restock as necessary, check garage area.[Unknown A12] 
  • Check bathrooms and Community Room for cleanliness, cleanup as needed.
  • Shovel/salt walkway as necessary.
  • Turn on equipment, computers and copier.
  • Empty the book return.
  • Check answering machine, process messages.
 
3.1.2 Closing 
The following tasks will be completed each time the Library closes:
  • Reset thermostat to 55 degrees—winter only.
  • Close blinds.
  • Take in and fold flags.
  • Turn on answering machine.
  • Check building.
  • Turn off equipment, computers and copier.
  • Check for unattended children.
  • Lock doors. 

3.2 Issuing Library Cards

Library facilities are available free of charge to both residents and non-residents of Georgia.  Refer to General Policies, Section 1.2.
 
3.2.1 Proof of Address
Patrons wishing to obtain a library card must present two (2) forms of proof of current mailing address, one (1) of which must have a street address.  The following items are examples of proper proof of address: driver's license, State issued ID, mail sent to patron through US Postal system, receipt  of any kind with address printed on it, credit or debit card.

3.3 Patron Records

3.3.1 Confidentiality 
Refer to policy on Confidentiality of Records, Section 1.11.
 
Patron records are maintained on the staff computer.
 
3.3.2 Personal Information
Personal information collected in the course of patronship will only be used in the Library by staff.

Personal information, including phone numbers and email addresses, will be used for the sole purposes of
  • Sending account summaries, including the titles and due dates of items out
  • Contacting patrons with overdue and hold notices
  • Distributing correspondence, such as monthly newsletters, should the Library institute such manners of correspondence
 
3.3.3 Borrowing History
Borrowing history is available only to the patron whose name is on the account. At this time, patrons' borrowing histories are not available, unless one desires to check if s/he has borrowed a particular item.

3.4 Circulation 

3.4.1 Checking Materials Out 
Identify the patron.  Scan the barcode on the item.  Stamp with appropriate due date.
 
3.4.2 Checking Materials In 
Scan the barcode, verify the title* and place the materials on the book truck to be shelved.
 
*If the item returned has a hold, the catalog will notify you of the pending hold.  Note the patron's account number, then look up the patron's account and notify them that their hold is ready to pick up.

3.5 Inter-Library Loan Requests 

First check to be sure we do not have the requested materials.  Have the patron fill out an inter-library loan request form, if necessary.  ILL requests are not handled over the phone.  When placing the request, search the state data base first, then Vermont public libraries, colleges and then if necessary, search out of state.  Patrons may be asked for a deposit at the discretion of the staff member making the request.

3.6 Reserving Materials 

When a patron requests an Item in circulation, reserve it on the computer.  When the materials are returned, notify the patron with the reservation.

3.7 Complaints 

Refer to General Policies, Section 3.  Give the patron a copy of the Citizen's Request for Reconsideration form if the complaint is related to collection development.  All other complaints should be addressed to the librarian verbally or in writing.  The librarian is to notify the Board of Trustees of all complaints.  If necessary all patrons are free to take their complaints directly to the Board of Trustees.

3.8 Building Maintenance 

In general, when basic repairs and routine maintenance (such as tank pumping) are required, the Library personnel or a designated trustee is authorized to make calls for the repairs directly with a couple of caveats:
  1. The Town Administrator must be contacted for authorization prior to making a repair that is expected, or estimated by the contractor, to cost more than $300.00 for this single repair.
  2. Except for required routine maintenance items (such as tank pumping), or emergency situations where the Town Administrator cannot be reached but a repair must be effected quickly, the Town Administrator must be contacted for authorization prior to making repairs.
  • Home
  • PROGRAMS
    • Current Programs
    • Summer Reading Program
  • RESOURCES
    • USING THE LIBRARY
    • Library of Things
    • Online Resources
    • Homecard
    • Museum and Park Passes
  • CATALOG/ACCOUNT LOGIN
  • TRUSTEE MEETING MINUTES
  • PATRONS
    • Adults
    • Teens
    • Youth
    • Homeschool
  • COMMUNITY
    • Local Resources
    • Vermont Resources
  • ABOUT US
    • Mission Statement
    • Library Policies >
      • General Library Policies
      • Personnel Policies
      • Library Procedures
      • Social Media Policy
      • Trustee Bylaws
    • Staff and Trustees
    • Frequently Asked Questions
    • Our History
  • CONTACT US